Website Privacy Policy

Effective: 3/19/24


Focus Healthcare of Tennessee, LLC d/b/a Focus Treatment Centers and Focus Healthcare of Knoxville, LLC d/b/a Focus Integrative Centers (together "Company," "we" or "us") respects your privacy and is committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the website(s) and/or (together our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

  • On this Website.
  • In email, text, chat features and other electronic messages between you and this Website.
  • Through third-party applications, such as our Patient Portal and Insurance Verification Form.

It does not apply to information collected by:

  • Us offline or through any other means, including on any other website operated by Company or any third party, including any affiliates or subsidiaries of Company; or
  • Any third party, including any affiliates or subsidiaries of Company, including through any application or content (including advertising) that may link to or be accessible from or through the Website.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use ourWebsite. By accessing or using this Website, you agree to this privacy policy and you also agree to our [Website Terms of Use]. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Our Website does not provide medical advice and its content should not be relied upon as medical advice. Do not attempt to use the content on our Website for purposes of self-diagnosis. GO TO THE EMERGENCY ROOM OF A LOCAL HOSPITAL OR DIAL 911 IMMEDIATELY IN THE EVENT OF AN EMERGENCY.

Children Under the Age of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or through any of its features, register on the Website, use any of the interactive features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at

Residents of certain states under 13, 16, or 18 years of age may have additional rights regarding the collection and sale of their personal information. If you have questions about exercising any state rights that you believe may apply, please contact us at

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

  • By which you may be personally identified, such as name, date of birth, gender, postal address, email address, telephone number and certain insurance or payment information, if you provide such information to us using the Insurance Verification Form, Patient Portal, e-mail text or other features on our Website ("personal information");
  •  That is about you but individually does not identify you, such as general comments or any other information that you provide to us; and/or
  • About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

  • Directly from you when you provide it to us.
  • Automatically as you navigate through or interact with the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
  • From third parties, for example, our business partners.

Information You Provide to Us  

The information we collect on or through our Website may include:

  • Information that you provide by filling in forms on our Website. This includes information provided at the time of filling out our Insurance Verification Form, leaving a review, texting us through our Website, or requesting further services. We may also ask you for information when you report a problem with our Website.
  • Records and copies of your correspondence (including email addresses and phone numbers), if you contact us.
  • Details of transactions you carry out through our Website. You may be required to provide financial information before completing a transaction through our Website.

You also may provide information, such as reviews, to be published or displayed (hereinafter, "posted")on public areas of the Website or on social media sites referenced on ourWebsite (collectively, "User Contributions"). Your User Contributions are posted on the Website and/or transmitted to third parties at your own risk.

Some information we collect from our about you in connection with the Website may be Protected Health Information ("PHI") under the Administrative Simplification provisions of the Health InsurancePortability and Accountability Act of 1996, Subtitle D of the HealthInformation Technology for Economic and Clinical Health Act, and the regulations promulgated pursuant to the foregoing (collectively, "HIPAA"). PHI is personally identifiable health information about your past, present, or future physical or mental health or condition, the provision of health care to you, or the past, present, or future payment for such health care. Our use, disclosure and protection of your PHI is governed by our HIPAA Notice of Privacy Practices. In the event of a conflict between this Privacy Policy and our HIPAA Notice of Privacy Practices or our HIPAA obligations with respect to your PHI, our HIPAA Notice of Privacy Practices and HIPAA obligations will control.

Information We Collect Through Automatic Data Collection Technologies  

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. For information about managing your privacy and security settings for cookies, see Choices About How We Use and Disclose Your Information.
  • Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Third Party Use of Cookies and Other Tracking Technologies

Some content or applications on the Website or connected to the Website are served by third-parties. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities overtime and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

Third-Party Privacy Policies

The Website may include or provide links to other websites or mobile applications on the Internet that we do not control. Even if an affiliation exists between Company and a third party website or mobile application—and even if they are linked to or from our Website—each of these linked websites or applications maintains its own independent privacy and data collection policies and procedures. While we expect our affiliates and vendors to respect the privacy of our users, we cannot be responsible for the actions of third parties. IF YOU VISIT A WEBSITE OR MOBILE APPLICATION VIA A LINK ON THE WEBSITE, WE ENCOURAGE YOU TO CONSULT THAT WEBSITE'S OR MOBILE APP'S PRIVACY POLICY BEFORE PROVIDING YOUR INFORMATION AND WHENEVER INTERACTING WITH ANY WEBSITES OR MOBILE APPLICATIONS.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Website and its contents to you, including administering and troubleshooting our Website and analyzing and tracking how it is being used.
  • To provide you with information, products, or services that you request from us.
  • To fulfill any other purpose for which you provide it.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  •  To notify you about changes to our Website or any products or services we offer or provide though it.
  • To allow you to participate in interactive features on our Website.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this Privacy Policy:

  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them, as required by law or for legal compliance or risk management purposes.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Company about our Website users is among the assets transferred.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our Website Terms of Use and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
  • HIPAA PHI. With respect to any personal information you provide to us that is PHI under HIPAA, you may exercise all available rights under HIPAA and other applicable privacy laws.  Please see our HIPAA Notice of Privacy Practices.

We do not control third parties' collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.

Residents of certain states may have additional personal information rights and choices. If you have questions about exercising any state rights that you believe may apply, please contact us at

Accessing and Correcting Your Information

You may send us an email at to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect or if we need to retain the information for legitimate business, legal or risk management purposes.

If you request to have any User Contributions, such as reviews, deleted from our Website and we subsequently delete such User Contributions, bear in mind that copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website users.

Residents of certain states may have additional personal information rights and choices. Please see for more information.

Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. If you have questions about exercising any state rights that you believe may apply, please contact us at

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions and insurance or other personal information will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Changes to Our Privacy Policy


Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:

Frequently Asked Questions Answered

Got questions? No problem. Take a look at some of the most frequently asked questions our team hears from patients and their families. Still have additional questions? Just give us a call.

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